Reading Time: 3 minutes
For B2C enterprise brands, email is often the most effective channel for customer engagement. At an enterprise level, the challenge is ensuring that a personalized, real-time message reaches the customer at exactly the right moment in their journey. When your email tool is part of a larger, fragmented stack, achieving that level of context becomes nearly impossible. The data is slow, and the systems often feel disconnected.
However, marketers view their engagement strategies as a dynamic and interconnected journey across a variety of touchpoints, including email, push notifications, websites, and offline interactions. This insight acted as a North Star as we set out to eliminate data fragmentation and build a unified customer-centric architecture. Today, I’m proud to share that our vision for a unified, customer-centric alternative has been validated by the people who matter most – our customers.
MoEngage, the Only Vendor Named A Customer’s Choice
Recently, Gartner released the 2026 Peer Insights “Voice of the Customer” for Email Marketing. MoEngage was the only vendor named a Customer’s Choice, a recognition based on verified reviews from people using the platform in their day-to-day work.
- Product consistency: Our users rated our product capabilities at 4.7/5.0. This suggests that building a native-first platform, rather than bolting systems together, is helping marketers do their work without the technical friction of a fragmented stack.
- Support as a human metric: We received a 4.8/5.0 for Support Experience. Software is never perfect, especially at scale. When things get complex, our team stands with the customer.
- Implementation reality: Moving to a new enterprise tool is often stressful. Our users gave us a 4.6/5.0 for Deployment Experience, which tells me our focus on reducing complexity is making a difference.
- The recommendation rate: 97% of our users said they are willing to recommend us. To me, this is the most important signal in the report. It means the platform is actually solving the problems it was meant to solve.
This report reflects feedback from our global community of marketers and product owners, spanning high-velocity markets in the Asia Pacific to our growing partnerships in Europe and North America. Every piece of feedback in this report is a constraint that will shape what we build next.
*Reviews have been edited to account for errors and readability.
*Reviews have been edited to account for errors and readability.
*Reviews have been edited to account for errors and readability.
*Reviews have been edited to account for errors and readability.
Still Building, Still Learning
If you’ve shared a pain point, requested a feature, or pushed us for a better solution—thank you. You are the architect of this success. While we are honored with this recognition, we realize there’s more work to be done. That’s why we are committed to listening to you and working together to build the roadmap not just for our platform, but for the future of customer engagement.
About Gartner Peer Insights
Gartner Peer Insights “Voice of the Customer” report consolidates verified customer reviews on its Peer Insights portal and categorizes vendors based on User Interest and Adoption, and Overall Experience.
Gartner, Peer Insights, and The Gartner Peer Insights Customers’ Choice badge are trademarks of Gartner, Inc., and/or its affiliates, and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content, nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
The post MoEngage, the Only Vendor Named Customers’ Choice in the Gartner™ Voice of Customer Email Marketing 2026 Report appeared first on MoEngage.
