Plus: Companies rethink AI-related layoffs; a new study shows what patriotic branding looks like now.
NPR accidentally retired Samuel Alito this week. The Supreme Court justice, as it turns out, is still very much on the bench.
On Tuesday, NPR published a story saying Alito was stepping down. The report came from veteran Supreme Court correspondent Nina Totenberg, who is 82 and has been covering the Supreme Court for 40 years. But the news was wrong.
The New York Times reports Chief Justice John Roberts had been announcing retirements of court employees at the end of the court’s session, not Alito’s retirement. Totenberg misheard the announcement, and NPR posted a prepared story that had been ready in case Alito did retire.
“NPR had the lengthy story about Alito’s retirement already written, because that’s what newsrooms do in anticipation of significant retirements and even deaths,” NPR’s Public Editor Kelly McBride told The Guardian.
The story was live on NPR’s site for only a few minutes, but that was long enough for it to spread. Throughout the day, other news outlets that published the story, including Bloomberg and Vox, made their own retractions.
NPR Editor-in-Chief Tommy Evans said Totenberg “incorrectly reported that Justice Samuel Alito had retired” and clarified that “neither Justice Alito nor the Supreme Court Public Information Office has announced his retirement.” He said NPR removed the story, corrected it on air and regretted “the error and any confusion this may have caused.”
Totenberg also owned the mistake later in the day on “All Things Considered.” She called it “the worst professional mistake of my more than 50 years in journalism,” adding, “This was a rookie mistake.” She also penned a personal apology to Alito.
Why it matters: What happened here is an important reminder that prepared materials aren’t ready-to-deploy materials. Drafting statements, crisis responses or leadership notes ahead of time are still a good idea. But organizations need extremely careful oversight before anyone hits publish or speaks it out loud to avoid serious mistakes and compromised credibility.
A multichannel approval process is a smart way to mitigate this, so long as people follow it. Per the NYT, someone in this approval chain failed to verify the information.
NPR’s response is also important. They didn’t hide behind murky language or excuses. Instead, they corrected the record, explained what happened and took responsibility. They also gave Totenberg the chance to explain in her own words, which helps add context and clarity.
When mistakes are made, be clear and transparent about how it happened and why. Then move on to show what steps are being taken so it won’t happen again. This is the only way to rebuild trust.
How are companies thinking about AI-related job cuts now?
Some employers that cut jobs or froze hiring because of AI are now backing up a few steps. CNBC reports that companies are realizing AI can handle some of the work, but not the judgment, context or human touch their customers want.
Ford reportedly brought back veteran engineers after automated systems could not catch certain quality problems. The Commonwealth Bank of Australia reversed customer-service cuts after an AI voice bot struggled. Klarna is another example. After leaning hard into AI customer service, CEO Sebastian Siemiatkowski said, “From a brand perspective, a company perspective, I just think it’s so critical that you are clear to your customer that there will always be a human if you want.”
AI integration can become a trust problem if customers get worse service or the company has to quietly rehire, particularly after framing job cuts as an efficiency move. Layoffs may unavoidable in some situations, but in this scenario, it’s important to explain exactly why and where AI will improve your business before making those tough decisions.
What does it mean to be a patriotic brand?
Patriotic branding is getting more complicated as the U.S. heads toward its 250th anniversary. The old playbook of flags, fireworks and red-white-and-blue packaging still draw attention around this time of year, but Brand Keys’ Robert Passikoff says consumers now judge “patriotic” brands by what they actually represent.
Marketing Dive reports Passikoff says patriotism is “less about waving the flag and more about embodying values consumers associate with American identity.”
Brand Keys’ latest study looked at 1,200 brands across 120 categories and found that heritage, innovation, cultural relevance, sports ties and everyday usefulness can all shape whether people see a brand as patriotic.
For example, Jeep, Ford, Levi Strauss and Harley-Davidson are brands that benefit from their long associations with American industry and culture. Brand Keys called this the segment, “Foundational American Heritage Brands.”
For brands wanting to participate in the moment, think of how your brand ties into one of these categories. What makes it uniquely American and how can your organization celebrate that? Find the lane you credibly own and lean into it.
And to our readers who will be celebrating this weekend, we hope you have a safe and fun holiday!
What is Reddit’s social campaign about?
Reddit launched a new “People Are The Best” brand campaign to sell itself as the anti-slop corner of the internet, or, a place for real conversations, opinions, fandom and debate at a time when many social feeds feel increasingly AI-generated.
Social Media Today reports that the campaign will launch in New York and Chicago with TV, streaming and social ads, and focuses on beauty, TV and soccer communities as examples of real people engaging with each other. Reddit CMO Jim Squires said, “At a moment when people are craving something more real online, there’s no better place to find it than in a Reddit thread.”
The platform’s focus on human connection is an acknowledgement to general disdain for more AI-generated content and images. It plays on what people already feel: nobody knows what is real anymore and peer conversation feels valuable again, which builds trust. It’s a smart move and one that separates it from other social channels.
Courtney Blackann is a communications reporter. Connect with her on LinkedIn or email her at courtneyb@ragan.com.
The post The Scoop: NPR explains how wrong reporting on Alito retirement got to air appeared first on PR Daily.
