The internet kind of sucks right now. And it’s been getting harder and harder to use over the past several years.
Imagine you’re training for a marathon, or just trying to get in better shape, and you want to buy a new pair of shoes. Well, good luck! You’re going to have to wade through sponsored links, affiliate marketing, AI summaries, and websites seemingly engineered for search engines instead of human shoppers.
Maybe you just want to connect with friends on Instagram or discover recipes on TikTok. But even there, everyone is selling something. “Get Ready With Me” videos are sponsored by CeraVe, movie reviews are actually ads for the movies being reviewed, and the guy who posts your favorite mobility routines really wants you to try his protein powder.
So people have developed a workaround: Simply add “Reddit” to the search.
Looking for a shoe with high energy return? Reddit. Want to know if an Airbnb you’ve been eyeing has a sketchy listing? Reddit. Trying to figure out the fastest way to the international terminal in Atlanta’s humongous airport? Chances are someone on Reddit has shared very specific thoughts and instructions.
It’s a strange situation. Reddit is filled with pseudonymous strangers, and yet these people can somehow feel more trustworthy recommending a skincare product than an influencer hawking cleansers to millions of followers. Why? Because the random person on Reddit doesn’t seem to have anything to sell you.
That’s why, for many people, Reddit feels like one of the last “real” places on the internet. The site has become so integral to navigating the internet that Google took notice; in recent years, it’s begun surfacing Reddit threads more prominently in search results.
Then came artificial intelligence. Chatbots need massive amounts of human language to learn how we communicate. AI-powered search also needs somewhere to turn when we ask the kinds of hyper-specific questions that newspapers, Wikipedia, and government websites haven’t answered. Reddit has plenty of both.
Unfortunately, whenever something online becomes valuable, people and companies figure out how to exploit it.
The stakes go far beyond a brand tricking someone into buying a lousy face cream. Reddit works because people trust that there’s a real person on the other side of the screen. It doesn’t have to become totally overrun by bots or marketers for that trust to disappear. We just have to start questioning who — or what — we’re talking to.
To break down how Reddit is changing, what the platform and its moderators are doing to push back, and what it could mean for the increasingly blurry line between human conversation, marketing, search, and AI, Today, Explained co-host Noel King spoke with the Verge’s Mia Sato, who recently wrote about the new wave of AI spam beleaguering the platform.
Below is an excerpt of their conversation, edited for length and clarity. There’s much more in the full podcast, so listen to Today, Explained wherever you get podcasts, including Apple Podcasts, Pandora, and Spotify.
Are you a big Reddit user?
What do you mainly use it for?
I think it’s become a big part of finding information on the internet. I usually use Google as the sort of doorway into Reddit, but if I search something on Google, really, it’s a high likelihood that I will end up on Reddit in the end.
That’s a trend that you write about in your piece, which I thought was very interesting because it was something that has also been happening to me and it happened without me realizing how often it was happening.
You start this piece in the Verge with an example from a post on a skincare-focused subreddit, a place you write that you visit often. Can you take us through what happened?
The skincare subreddits that I mentioned in my story are actually subreddits that I often read because I want unfiltered or true opinions about products before I buy them. And I go to Reddit for skincare recommendations quite a bit.
I suspected that if you are a skincare brand and you want people to be talking about your product, you will go to these subreddits because some of these subreddits get like one and a half million viewers a week. They’re doing crazy numbers and they have a very committed and active community. So I was like, if I were a brand and I wanted to market myself, I would probably post on Reddit.
I was curious how the moderators of these skincare subreddits were handling that, because also marketing firms had told me, “Yeah, all our clients, they really want to know how to crack Reddit. It’s really hard. They want to figure out Reddit.”
And so I talked to a subreddit moderator who does one of the skincare subreddits, and she gave me a ton of detail about the amount of spam that they were getting. She sent me one example, which was a thread of someone asking about a certain spray that people use for acne treatment.
The person who posted it asked, like: “Magic Molecule Hypochlorous Acid Spray – is it really that good? Recently I have seen a lot of good reviews about this product. Any of you tried? Do you recommend? What is your take on this?”
And, you know, it got like dozens of answers. Some people said, “Yeah, it’s great.” Others said, “They all work the same.” But one of the answers was from just a random account that said, “I’m sorry, I don’t have any experience with that product, but I have tried this other one that I was skeptical of, but I really like it actually.”
If you’re reading that comment, you probably would think nothing of it. But what you don’t see unless you click over to the profile and do some digging is that this random account had actually — over the course of several days, maybe even months, and across different skincare subreddits — been recommending the same product over and over and over, and using very specific terminology, saying, “It has all these recommendations from certified dermatologists, which made me feel a bit more confident trying it on sensitive skin.”
It was very controlled messaging. Of course, the moderators were like, “What normal person is going to go across different subreddits and keep pushing this product? For no reason?”
So that is one of the ways that this new type of spam on Reddit takes shape, which is brands pretending to be normal users on Reddit.
For Reddit moderators, I’m thinking they can’t individually suss it out immediately or it wouldn’t be happening. Are they doing the search themselves to try to figure out, like, is everything on here real? How are they dealing with this?
They have a bunch of tools. Some of them are auto-moderator tools, where basically a bot will look at every submission that comes through and move some things to a filtered folder where moderators can look at [it].
One of the funniest things that several moderators actually told me was they keep shit lists of companies that they think have spammed them in the past. The skincare subreddit told me about this. A weight-loss subreddit moderator whom I interviewed also said this. They have a running list in the background where if they think you’ve spammed or astroturfed their community in the past, they keep all those brands’ names. And now if you mention that brand name, your post will automatically get filtered out.
The moderators are trying to send a message: “If you spam us, all of the posts that are not even your spam will get filtered out and we will take a closer look at them.” They’re pretty strict with it. Some moderators that I spoke to said that they’ve really seen an increase over the last six to eight months, maybe.
I can give you a couple of the numbers that Reddit has released publicly because Reddit has said also that they know that this is a growing problem. The company said that it removes 25,000 spammy posts and comments a day. They block something like 23 million spam views. And they also tackle spam upvotes — a way on Reddit to sort of signal agreement.
But Reddit knows that it is kind of a new era of spam, and they’ve said that they’re using LLMs and other AI-powered moderation tools to try to catch this stuff better.
Let me ask you something. Maybe it comes down to what Reddit is and always has been, but I will go on Instagram, I will go on TikTok, and my sense is like half of it is just crap that’s trying to sell me something. It might not be real. It just all feels pretty garbagey to me.
I feel like when you wrote this piece, you were saying there are stakes here to Reddit being the thing that must kind of stay pure, must stay away from this. What is it about Reddit that makes it important?
One part is that the concept of influencers doesn’t really exist on Reddit in the same way that it exists elsewhere.
And if you are an influencer, there are very few places that you can post without getting in trouble. Many, many subreddits have explicit rules saying, “You may not self-promote here, and we will ban you if you do.” That is a totally different environment than Instagram, where sort of the expectation is that someone is selling you something.
The other part that makes Reddit unique, I think, is that for better or for worse, and deserve it or not, Reddit, in the minds of people using the internet, has come to sort of be associated with real opinions or real people. Which is funny because the platform is anonymous, you know? Most people are using just a random username, not their full name. So it’s kind of stumbled into this reputation of being filled with real, helpful opinions and perspectives.
Reddit has deals with certain AI companies where they allow LLMs to be trained on troves of Reddit data, of real people having conversations. And so I think over the last few years as Google search feels like it’s gotten worse and people have gone to places like Reddit to answer their questions, Reddit’s stock literally has skyrocketed as a place where you can find information where people aren’t trying to sell you something all the time. Or are they? That’s kind of the part that I wanted to untangle.
Does Reddit actually have to become overrun with marketing, fake posts, people saying, “Oh, you should definitely buy this skincare,” because they’re getting paid to say that for this to be a big problem? Or does it just have to get to the point where I am suspicious that I’m not talking to an actual person on Reddit and I start doubting a platform itself?
For me personally, in the course of reporting this story, I was like, “Hmm, maybe I shouldn’t buy things based on a recommendation from Reddit.”
It’s a new type of problem and a new way of looking at a platform. As it relates to AI search, if these chatbots love to cite Reddit so much for their answers, can the AI systems detect when something is spam? Can they detect when a comment is coming from a brand or when the person who left that comment, if you go to their account, they’re always promoting that product?
I am not convinced that Google’s Gemini or ChatGPT can suss out when something is promotional and when it isn’t. Because I’ve written about this before and I know that they can’t.
It’s a strange thing where I think the deception on one platform ends up trickling through other places as well, as the Reddit thread gets cited by search features and LLMs.
Have you changed your buying habits based on what you’re seeing now on Reddit?
I feel like I’m just way slower to buy things. I’m just like, let me keep this in my head. Let me put it on my wishlist and do some research to see what other people, what real people think, and also make sure that they have a good return policy.
