New patent applications for conversational AI workflow building, adaptive voicemail/IVR detection, and real-time appointment scheduling
VANCOUVER, BC–Wishpond Technologies Ltd., a provider of AI-enabled marketing-focused online business solutions, is pleased to announce that it has filed three new non-provisional utility patent applications that further strengthen the Company’s growing intellectual property portfolio in the area of conversational AI and sales automation. These applications mark a significant step in expanding Wishpond’s intellectual property portfolio and advancing its SalesCloser AI platform (“SalesCloser”).
Ali Tajskandar, CEO of Wishpond, commented, “These new patent filings highlight our continued focus on solving real-world challenges businesses face when adopting AI for sales and marketing. By enabling businesses to build agents through a conversational interface, ensuring outbound calls connect with live people, and scheduling appointments seamlessly in real time, we are addressing some of the most common friction points in customer engagement. Several of these technologies are already implemented in SalesCloser, underscoring our ability to translate innovation into practical use. Together, these filings strengthen Wishpond’s intellectual property portfolio and advance our long-term vision of autonomous AI sales agents that can deliver consistent, reliable, and human-like interactions.”
Conversational AI Assistant for Dynamic Agent Sequence Building
This first filing introduces an embedded AI assistant that allows businesses to create and manage AI voice agents by replacing complex workflows with a simple conversational interface. Users can design, edit, and refine agent sequences in real time, upload documents to generate contextual flows, and see visual layouts rendered automatically. With features like revision history, undo/redo, and simulation mode, the technology removes technical barriers, accelerates deployment, and makes agent-building accessible to non-technical users while enhancing speed and reliability for advanced users. Already implemented within SalesCloser, this innovation broadens the Company’s addressable market and enhances the platform’s differentiation in workflow-driven AI automation.
Adaptive Voicemail and IVR Detection for AI-Driven Call Automation
This second filing introduces technology that enables AI agents to detect whether outbound calls connect with a live person, voicemail, or an automated interactive voice response (“IVR”) menu. By analyzing audio cues in real time, the system can decide whether to leave a pre-set message, disconnect, or navigate menus toward reaching a human. This capability reduces wasted call time, improves outbound campaign efficiency, and helps AI agents act more naturally in live calling environments. With voicemail detection already live in SalesCloser and IVR handling to follow, this technology enhances customer engagement effectiveness and increases the productivity gains delivered by AI-driven call automation.
AI-Driven Conversational Appointment Scheduling System
Finally, the third filing addresses one of the most critical steps in converting leads – booking a meeting. By connecting directly to calendar systems, AI agents can propose times, confirm appointments, and handle rescheduling directly within the natural flow of conversation. Already implemented in SalesCloser, this capability eliminates back-and-forth coordination, shortens sales cycles, and directly boosts conversion rates. Its applications extend across industries such as sales, healthcare, and professional services where appointment booking is a key driver of business outcomes.
Wishpond is developing a strategic patent portfolio designed to make its AI sales agents function more like humans while delivering measurable business outcomes. The Company’s Virtual AI Representative patent leverages advanced language models and deep learning for natural voice synthesis, enabling more human-like interactions. The Enhanced State Manager ensures agents can manage complex conversations, handle interruptions, and maintain context, while Human Takeover Technology facilitates seamless AI-to-human transitions when needed. The Self-Testing patent allows agents to undergo rigorous simulations before live interactions, enhancing reliability and accuracy.
Building on this foundation, the latest three filings expand the platform’s real-world capabilities: a Conversational AI Assistant that simplifies agent creation through a chat-based workflow builder; Adaptive Voicemail and IVR Detection that improves outbound call efficiency by connecting agents with live humans more consistently; and Conversational Appointment Scheduling that enables real-time booking during live calls.
Together, these seven patent applications form a strategic portfolio under development that advances natural conversation, reliability, efficiency, and action. This supports Wishpond’s strategy to advance its capabilities in AI-driven sales automation.
Wishpond is a Vancouver-based provider of AI-enabled marketing and sales solutions that help businesses grow more efficiently. The Company’s vision is to create a fully autonomous AI-enabled platform that streamlines the entire customer acquisition journey, from lead generation and engagement to deal closure, enabling businesses to scale cost-effectively while driving higher conversions. Wishpond offers an all-in-one marketing suite that integrates AI-driven tools such as an AI Website Builder, AI Email Automation, and SalesCloser AI, a conversational AI-based virtual sales agent that leverages generative AI to conduct personalized sales calls and product demos, increasing efficiency, reducing costs, and enhancing customer satisfaction.
