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Apple didn’t just announce new OS updates at WWDC 25: it redefined what cross-device customer engagement looks like. From iOS to visionOS, Apple is embedding intelligence, personalization, and connectivity deep into every layer of the customer experience. And while the spotlight was on AI and the new Liquid Glass design, marketers should be paying even closer attention to the infrastructure changes that quietly unlock massive opportunities. In this article, we decode what each OS update means for marketers—and how to turn these updates into meaningful, measurable customer experiences.
NOTE: Note: We’ll be live-blogging from Apple WWDC 25 throughout the week of Jun 9-13. You can bookmark this tab to stay tuned! Last live update: 9 June 2025; 5 PM PT (Pacific time). |
iOS 26: On-Device Intelligence Meets Seamless Expression
Apple announced a sweeping overhaul of iOS with the new Liquid Glass UI, system-wide Apple Intelligence updates, Live Translation across core apps, a new Games app, Wallet order tracking, and CarPlay Live Activities and widgets.
Here’s what matters most for B2C marketers:
- Apple Intelligence brings on-device generative AI, powering smarter personalization, visual search, and content generation with privacy built in.
- Visual Intelligence “Tap to Search”: Customers can long-press images or screenshots across any app to trigger brand or product recognition, which is key for shoppable moments.
- Live Translation in Phone, FaceTime, and Messages: Enables real-time multilingual engagement for global campaigns.
- Games app & leaderboards: Great for gamified promotions, leaderboards, and brand-sponsored events.
- CarPlay Live Activities & widgets: Create branded glanceable updates, such as order status updates, travel timelines, or loyalty points, right on the CarPlay dashboard.
- Wallet Order Tracking: With this, brands can push rich post-purchase updates through Apple Wallet, improving the customer experience after checkout.
macOS 26 Tahoe: A Smarter Desktop for Cross-Device CX
macOS 26 Tahoe introduces Liquid Glass visuals, upgraded Spotlight search, menu bar Live Activities, Continuity with iPhone, enhanced Shortcuts, and the Phone app on Mac.
For marketers, this opens up new desktop engagement touchpoints:
- Spotlight Shortcuts: Enable native desktop search actions like “Track my order” or “Find my loyalty card” to create fast, intuitive conversions.
- Live Activities in the Menu Bar: Keep customers updated with real-time order status, events, or delivery ETAs, mirrored from your iOS app.
- Phone on Mac: Seamlessly extend your CX workflows (support, campaigns, or concierge services) cross-device.
iPadOS 26: Desktop-level Engagement and Intelligent Multitasking
Apple’s iPadOS update from WWDC 25 brings desktop-like windowing, a new Preview app, expanded Shortcuts, Live Translation, and the full suite of Apple Intelligence features to the iPad. For marketers, the iPad just became a powerhouse customer engagement hub:
- Windowing and Preview: Perfect for storytelling experiences—launch side-by-side product pages, demo walkthroughs, or campaigns in real time.
- Live Translation: Create real-time multilingual engagement for global campaigns.
- Visual Intelligence: Leverage in-app content understanding to help customers engage with your app better.
watchOS 26: Glanceable Moments, Now Context-Aware
watchOS 26 comes with Liquid Glass aesthetics, an AI-powered Workout Buddy, Smart Stack widgets, and gesture-based controls for hands-free interactions. Here’s how your brand can stay on-wrist and in-context:
- Smart Stack Widgets: Surface timely, contextual brand content like offers, reminders, or loyalty nudges at just the right moment.
- Workout Buddy: Ideal for wellness and fitness brands, this update delivers contextual prompts and intelligent motivation tied to customer goals.
- Wrist Gestures: Customers can now act on your notifications with the flick of their wrist, perfect for time-sensitive nudges (e.g., flash sales, reminders).
visionOS 26: Spatial Interfaces Get Brand Real Estate
visionOS 26 enhances the Vision Pro experience with spatial widgets, Look-to-Scroll interactions, PlayStation controller support, and on-device Image Playground AI tools.
Marketers exploring AR or immersive retail should take note:
- Spatial Widgets: Anchor branded experiences like product launches, live counters, and shoppable showcases directly into the customer’s physical space.
- Controller Support: Great for interactive VR campaigns, event gamification, or experiential demos.
- Genmoji/Image Playground: Encourage customers to remix brand visuals into personal, shareable formats—building affinity.
tvOS 18: Personalized Profiles Meet Living Room Discovery
tvOS 18 delivers a sleek Liquid Glass design, new multi-profile support, improved Continuity with other Apple devices, and upgraded Apple TV+ experiences. Here’s what makes tvOS matter for B2C marketers:
- Continuity Features: Run synchronized campaigns that bridge mobile, web, and living room touchpoints—great for co-viewing experiences or app-connected promotions.
- Visual Aesthetic: Brands can now present content that complements the fluid, immersive living room interface (better visual integration, better recall).
Stay Tuned For More Updates From WWDC 25
The takeaway from Day 1 of Apple WWDC 2025 is clear: Apple is building an ecosystem where brand experiences aren’t just mobile-first—they’re context-first, intelligent, and seamlessly omnichannel. Whether it’s real-time translation, spatial widgets, or Live Activities on CarPlay and the Mac menu bar, the opportunities to show up in your customer’s journey, proactively and helpfully, have never been greater.
As marketers, it’s our job to translate these product upgrades into emotional, relevant moments that convert. And with Apple doing the heavy lifting on intelligence, interactivity, and infrastructure, the brands that adapt fastest will be the ones consumers remember most.
Note: Stay tuned this week as we cover the 5-day event through this live blog. Remember to bookmark this tab so you don’t miss anything!
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