At Regpack, we know every client’s needs are as unique as the programs they run—which is why we’ve got experts like Tyler on our Client Support team. From helping you tackle tricky workflows to celebrating your wins, Tyler’s here to make sure you feel confident, supported, and ready to take on anything.
In this interview, Tyler shares what makes Regpack magic happen, his favorite client moments, and why he’s basically the Sherlock Holmes of streamlining your registration process.
Let’s dive in!
______________________________________________________________________
Anna: Tyler! Thanks for joining me today. Let’s start with an easy one—tell us a little about yourself. What brought you to Regpack?
Tyler: Hey Anna! Well, I’m Tyler, a recent grad with a degree in Business Administration. Joining Regpack felt like the perfect opportunity to dive into the tech world. I’ve always loved tech and its constant innovation, and Regpack gives me the chance to be right in the action. Plus, I get to work with amazing clients every day—it’s a win-win!
Anna: Love it! We do have some amazing clients with some great stories! Now, what’s your favorite part about helping our clients?
Tyler: Honestly, I love seeing clients realize just how much Regpack can do. They’ll start by streamlining something like summer camp registration, and before they know it, they’re using it for everything—child care services, membership billing, school enrollment, you name it. Watching their excitement grow as they discover the possibilities is the best part.
Anna: So basically, you’re like their tech tour guide, showing them all the hidden gems?
Tyler: (laughs) Exactly! It’s all about helping them discover new ways to make their lives easier.
Anna: If you had to sum up your role in three words, what would they be?
Tyler: Hmm… Attentive, Empathetic, and Resourceful.
Anna: Solid choices. How do those translate into how you help clients?
Tyler: Attentive means really listening to their questions and understanding their needs. Empathetic is about putting myself in their shoes—learning new systems can be overwhelming, and we want clients to feel supported. And Resourceful? That’s where we get creative with solutions, like crafting guides or help center articles so they always have the tools they need.
Anna: Love it. So, what’s a typical day like for you on the Client Support team?
Tyler: It’s a mix of answering questions, troubleshooting, and sharing best practices. Clients email us at support@regpacks.com with everything from “how do I set up payments?” to “what’s the best way to organize my registrants?” My goal is always to make their day easier and leave them feeling confident.
Anna: And maybe with a smile, too?
Tyler: That’s the hope!
Anna: Okay, serious question—what’s the most common request you get from clients?
Tyler: Definitely “how do I create a new project?” A lot of clients start with Regpack for one program, like summer camp, and then realize it can do so much more. Suddenly, they’re using it for year-round programs, billing, applications—everything! It’s awesome to see them expand and streamline even more.
Anna: What’s one feature you think clients don’t use enough but totally should?
Tyler: Filtering by statuses, user tags, or stars. It’s such a simple way to stay organized but so underused. You can tag campers with allergies, assign registrants to specific administrators, or filter by program statuses—it makes managing groups so much easier.
Anna: I’m sensing a theme here: you’re basically the “organization whisperer.”
Tyler: (laughs) I’ll take it.
Anna: Speaking of cool moments, can you share a time you helped a client feel like a total pro?
Tyler: Oh, I love this one. A client ran programs for grades 1-12 and wanted to show their full program catalog upfront but limit options during registration based on grade eligibility. We used conditional logic (triggers) to create a seamless experience where only eligible programs showed up for each applicant. They were thrilled—and I felt like a wizard.
Anna: A tech wizard, obviously.
Tyler: Naturally. My wand is a keyboard.
Anna: (laughs) Okay, if Regpack were a person, what would their personality be like?
Tyler: Adaptable, reliable, and always there to help. Kind of like your best friend who always has your back, whether you’re planning a road trip or tackling a big project.
Anna: Love that vibe. Now, what’s the quirkiest feedback you’ve gotten from a client?
Tyler: A client once said, “Why didn’t we find Regpack sooner?” It cracked me up because they were so happy—but also a little mad at their past self for not discovering us earlier!
Anna: Better late than never, right? Okay, last one—if someone’s new to Regpack and feeling overwhelmed, what’s your 30-second pitch to put them at ease?
Tyler: Regpack is your ultimate tool for registration and payment management. It’s designed to streamline your operations, automate manual tasks, and help you focus on what matters most—your programs. Plus, we have tons of resources, video tutorials, and a support team (hi, that’s me!) ready to help you succeed.
Anna: Tyler, you nailed it. One last question—what’s the one thing you want every Regpack client to know about the Support team?
Tyler: We’re here for you every step of the way. Whether you’re just starting or tackling something new, we’ve got your back.
Anna: And that’s why you’re the kind of support team we all wish we had. Thanks for chatting, Tyler!
Tyler: Anytime, Anna! This was fun.
