The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it...

class RoutedAgent: def __init__(self, server: MCPToolServer, router: HybridMCPRouter, model: str): self.server = server self.router = router self.model = model def...

I've sat through enough dropped calls and 40-minute cutoffs to know that not all free video conferencing tools are built...

YouTube is expanding its AI likeness detection program to all users over the age of 18 — meaning just about...

Marketers can’t track AI prompts the same way they track rankings.AI systems give probabilistic responses that change even when users...

Customers rarely contact support when they’re uncertain about an order. They simply lose trust in the store. While Shopify sends...

Lim How Wei Lim How Wei is the founder of followchain.org, with 10+ years of experience in Social Media Marketing...

Friendship breakups are never easy, but few are as messy and expensive as the collapse of Elon Musk and Sam...

In this article, you will learn about seven leading LLM observability tools that help AI engineers monitor, evaluate, and debug...

Most SEO teams have tried AI. Not many have tried AI agents.This article covers what AI SEO agents actually do...