Features, Support, and Pricing Guide

To build genuine customer relationships, businesses need reliable operational communication in addition to marketing. The challenge is finding a tool that can do both.

Omnisend is built for e-commerce marketing automation, helping online retailers create personalized campaigns, automate sales funnels, and recover abandoned carts through email and SMS.

Textmagic is an Omnisend alternative designed for business communication across industries. It unifies SMS, email, and social chat into one reliable platform for teams that need to stay connected with customers and staff in real time.

This article compares the two platforms side by side, examining their features, pricing, ease of use, and best-fit scenarios to help you choose the best option for your business. Let’s get started.

Omnisend vs. Textmagic overview

Both Omnisend and Textmagic are among the best SMS and email marketing platforms on the market that help businesses communicate with their audiences. However, their strengths differ significantly.

Omnisend focuses on driving sales for online stores through email, SMS, and automation workflows that nurture leads and recover abandoned carts. It’s built for marketers managing multi-step promotional campaigns within platforms like Shopify or WooCommerce.

Textmagic supports two-way SMS and email campaigns across various industries, including healthcare, education, logistics, hospitality, and professional services. This makes it ideal for organizations that rely on real-time, reliable communication rather than complex marketing funnels.

In short, Omnisend helps sell products, while Textmagic helps run businesses. Below is a quick comparison to help you see how the two platforms differ at a glance.

Start conversations with Textmagic.

Instant two-way texting, no integrations needed.

Sign up

Messaging & channels

Textmagic is one of the Omnisend alternatives facilitating real-time, two-way communication across multiple channels. In addition to SMS and email, it integrates WhatsApp, Facebook Messenger, and Instagram DMs into a single shared inbox.

This unified view enables teams to handle mass texting, customer inquiries, confirmations, and internal updates without switching tools, which is perfectly suited for fast-moving operations where every message matters.

Omnisend is designed primarily for outbound email marketing campaigns. Its strength lies in email and SMS automation sequences, along with web push notifications and pop-up forms that drive sales and recover carts.

Its focus lies in nurturing prospects rather than maintaining ongoing discussions, as the provider doesn’t offer two-way email, and two-way texting is only available through a third-party integration with Gorgias. In a nutshell, Omnisend is campaign-driven, while Textmagic is conversation-driven.

Ease of use & onboarding

Textmagic is an SMS and email marketing platform that prioritizes simplicity and speed. You can sign up, import your contacts, and start sending messages within minutes, no complex setup or integrations required. 

The platform’s unified inbox for SMS, email, and social channels makes managing communication intuitive, even for teams without marketing experience. Zapier and API integrations are available but entirely optional, allowing users to scale at their own pace.

Omnisend is built with marketers in mind. Getting started requires connecting an e-commerce store, syncing contacts, and configuring automation workflows. Its visual builder is powerful and flexible, but onboarding involves several setup steps, including audience segmentation and trigger mapping. 

While this structure suits marketing teams managing detailed sales journeys, it can feel time-consuming for those who simply need to communicate quickly.

Contact management flexibility

Textmagic keeps contact management straightforward and efficient. Users can organize audiences using lists, tags, and custom fields for quick segmentation, making it easy to personalize messages without dealing with unnecessary complexity. 

Omnisend is an SMS and email marketing software with advanced segmentation tied to e-commerce data, including purchase history, cart value, and browsing behavior. The platform focuses on sales-driven segmentation and campaign logic at the detriment of simplicity.

Compliance & security

Textmagic adheres to the GDPR, TCPA, and SOC 2 standards, ensuring data privacy and message integrity across all regions. With carrier-grade infrastructure and built-in opt-out automation, the platform helps businesses meet regional regulations while maintaining high delivery rates. This level of compliance makes it a trusted choice for regulated industries.

Omnisend also maintains a robust compliance framework, adhering to GDPR and TCPA requirements to safeguard customer data and promote ethical marketing practices. Its safeguards are primarily designed around email and SMS marketing workflows.

While both platforms prioritize security, Textmagic goes beyond marketing compliance by delivering the dependability required for organizations that rely on secure, real-time communication every day.

Customer support availability

Textmagic provides responsive, human-first support via phone, email, and live chat across all plans, ensuring every customer has direct access to real people, not bots or ticket loops.

Our team is known for fast response times and personalized assistance, whether you’re troubleshooting a campaign, verifying a number, or setting up an integration. 

Omnisend offers 24/7 customer support on all plans, through email and live chat only. Users on higher tiers can access additional onboarding help and guidance from dedicated success specialists, ensuring continuous coverage for marketing operations across time zones.

Pricing structure & billing

Textmagic is one of the Omnisend competitors that offers transparent SMS and email pricing, allowing businesses to scale their communication effortlessly. You can choose between a convenient pay-as-you-go model or affordable monthly plans:

• Pay-as-you-go SMS: starts from ¢4.9/text, cheaper with higher volumes
• Pay-as-you-go email: ¢0.6/email, standard price regardless of volume
• Essential plan: $24.5/500 texts, texting number $10/month
• Professional 2K plan: starts from $80/2K texts/month, texting number included
• Connect 10K plan: starts from $20/2K texts/month, texting number from CPaaS

Omnisend has a tiered pricing model based on contact list size, allowing you to scale marketing efforts according to your needs. However, costs can rise quickly as lists expand: 

• Standard plan: starts from $16/month for 500 contacts, 30% off for 3 months upfront
• Pro plan: starts from $59/month for 2,5K contacts, 30% off for 3 months upfront
• Custom pricing: available upon request, suitable for enterprise-level
• Personalized content: add-on $5/month for Standard plan, free on Pro & Custom

Ultimately, Textmagic pricing is accessible and scalable, while Omnisend costs are somewhat flexible but fragmented.

Omnisend vs. Textmagic use cases

Both Textmagic and Omnisend are highly recommended SMS and email marketing solutions. However, they can cater to different communication needs depending on how your organization communicates and what your daily priorities look like.

Textmagic can be used for:

• Two-way operational messaging, including alerts, confirmations, and reminders, to both staff and customers.
• Customer service and team coordination, enabling staff to manage SMS and email replies in one shared inbox.
• Multichannel communication, with built-in support for WhatsApp, Messenger, and Instagram DMs.
• International outreach, thanks to coverage in over 190 countries, enabling companies to connect with anyone anywhere. 

Omnisend is best suited for:

• Promotional email and SMS campaigns that drive conversions.
• Drip sequences that nurture leads through automated workflows.
• E-commerce lifecycle flows, including welcome emails, cart recovery, and product recommendations.

Omnisend vs. Textmagic: Which one is right for you?

Both Omnisend and Textmagic offer powerful ways to connect with customers, but their core purposes aren’t the same. Omnisend is built for marketing automation and sales funnels, while Textmagic is designed for two-way communication and daily business operations.

Choose Omnisend if you:

• Run an e-commerce store and want to automate your sales and marketing.
• Need drip campaigns, cart recovery flows, or product recommendation sequences.
• Focus your strategy on promotional engagement and marketing ROI.

Choose Textmagic if you:

• Need fast two-way SMS and email communication with customers or staff.
• Require multichannel coverage that includes social and live chat. 
• Operate in a service-based or regulated industry where compliance is key.
• Want predictable, transparent pricing and a platform that scales as you grow.
• Value simplicity, reliability, and real-time communication over complexity.

Communicate smarter with Textmagic.

All your messages, in one powerful platform.

Free trial

Whichever tool you choose, the key is aligning your platform with your communication goals. For most growing businesses, that starts with reliability.